FAQ

Got questions about how to care for your pottery, how I handle shipping, or how custom orders work? You're in the right place. Here's everything you need to know about my ceramics and process — handmade in Niagara and shipped with care.

  • What work is available?
  • Are you making more of [blank]?
  • How long will it take to get my order?
  • How to take care for your handmade pottery and art pieces
  • Do you ship internationally?
  • Do you offer local pickup or delivery?
  • Is your packaging eco-friendly?
  • Can I send my order as a gift?
  • What happens if something arrives damaged?
  • What's your cancellation policy?
  • Is your pottery food-safe and free from harmful materials?
  • Can I request a custom glaze or specific color?
  • I love the work of [another artist]. Can you make something similar?
  • Do you take wholesale or bulk orders?
All currently available pieces are listed in my Etsy shop. If you don't see what you're looking for, it might be a seasonal item or temporarily out of stock — feel free to check back later or follow me on Instagram for restocks.
Maybe. I keep my process organic — I make what I feel inspired to create. Some collections return seasonally, and I have a few favorite glaze combinations that I repeat often. You can always check the shop or message me if you're looking for something specific.
Ready-to-ship items usually go out within 1-3 business days. Custom orders vary depending on size, design, and how long the clay needs to dry before firing. I'll always give you an estimated timeline before we start.

Here's a comprehensive guide to caring for your unique pottery peces: Your handmade stoneware ceramics bring a special vibe to your home, but a few precautions go a long way. Here's how to take care of them:

Temperature Control:

I create my work using cone 6 stoneware for durability. Avoid exposing your pottery to extreme temperature changes, like moving it from the oven to the freezer.

Microwave Usage:

Kindly refrain from using your handmade pottery in the microwave. Clays that are dark-colored, like red, black, or grey, often mean there's a lot of iron in them. Because of this, it's not safe to use it in the microwave.

Cleaning and Maintenance:

Hand-wash your ceramic with a soft scrub brush and mild dish soap for best results. Avoid abrasive materials like metal or harsh sponges.

Dishwasher Use:

While my ceramic work is dishwasher safe, I recommend hand washing over dishwasher to help maintain the glaze finish. As time passes, using strong detergents and the quick changes in temperature that happen in dishwashers can harm the surface of your handmade pottery, generating unwanted spots and cracks.

Golden Luster/Opulent/Metallic Finishes:

Items with a Mother of Pearl opulent, metallic or golden luster finish are NOT SAFE to use in the microwave and dishwasher. Delicate hand washing is recommended because harsher dishwashing liquids can substantially weaken and deteriorate the gold finish. I hope these tips enhance your experience with any handmade pottery. If you have any specific questions or need further assistance, feel free to reach out.

I ship anywhere Etsy allows. When you check out on Etsy, it will show you shipping rates, duties, and taxes for your location.

Yes! I'm based in the Niagara region. Local pickup is available by appointment. If you're nearby, I may be able to deliver for a small fee — just message me before checking out. If you're attending a local market or show, I can hold your piece for pickup. Check my events page or Instagram for updates.
Yes — I reuse clean boxes and pack with recyclable and biodegradable materials whenever possible. My goal is to ship safely while staying kind to the planet.
Absolutely. I'm happy to include a handwritten note — just add your message at checkout. No pricing is ever included in the package, and everything is wrapped with care using eco-friendly materials.
In the rare case that a piece arrives broken, please send me a photo within 3 days of delivery. I don't offer refunds, but I may issue store credit or create a replacement, depending on the situation. My goal is to make sure you're happy without either of us dealing with unnecessary stress.

I don't offer cancellations on any orders. Once a purchase is made — whether it's a ready-to-ship item or something made to order — it's considered final. This helps protect the time and care I put into each piece, and ensures I'm not losing resources on prep or packaging already in progress.

For custom work, I require a 50% deposit upfront before I begin. Because each custom piece is made specifically for you, that deposit is non-refundable once I start working.

Yes. I use stoneware clay and lead-free glazes — no microplastics, no toxins, nothing weird. Just ceramic, fire, and care.
I work with a curated palette of glazes that are food-safe and tested. If you've seen a color or finish I've used before, I may be able to recreate something similar. Just note that exact colors and effects can vary slightly with each firing.
I absolutely don't copy other artists' work. I'm always happy to create something meaningful for you — but please reach out to the original maker for their designs.
Each piece I make takes time, so I don't do high-volume wholesale. That said, if you're looking for a small batch for an event, shop, or custom gifting, I'm happy to chat and see if it's the right fit.